MBTA Information

The MBTA is the fifth largest public transportation agency in the country, transporting 1.35 million passengers on a daily basis. The MBTA and the MBTA Transit Police are committed to ensuring a safe and efficient system for our riding public. To that end, we have assembled a list of contact numbers to assist you should you need to contact the MBTA. If you need to contact the Transit Police, you may do so 24 hours a day 7 days a week. In cases of emergency please call 617-222-1212 or use MBTA SeeSay app for iPhone and Android. For all NON-emergency business with Transit Police please dial 617-222-1000. If you have information regarding criminal activity on the MBTA or wish to assist our detectives with an investigation you can do so anonymously by simply texting your message to 873873. 

Useful MBTA contact numbers:

MBTA Customer service number: 617-222-3200
For travel information, schedules, comments, or complaints
Toll Free: 1-800-392-6100 (Monday thru Friday 6:30am to 8pm, Sat/Sun 7:30am to 6pm )
Deaf or Hard of Hearing: TTY (617) 222-5146
Main Switchboard: (617) 222-5000

MBTA Corporate Program: (888) 844-0353
MBTA Internet & Phone Sales: (888) 844-0355

Semester Pass Program: Harriet Babb (617) 222-2556

 

Lost & Found:

Subway/Bus, Lost & Found: (617) 222-3200

(8:30 AM - 5:00 PM Mon-Fri)

Commuter Rail:

North Station, Lost & Found: (617) 222-3600

(7:00 AM - 7:00 PM Mon-Fri)

South Station, Lost & Found: (617) 222-8120

(7:00 AM - 7:00 PM Mon-Fri)

Ferry:

Quincy/Hull/Logan/Boston Commuter Ferry: (617) 222-6999

Hingham Commuter Ferry: (781) 749-8009

Inner Harbor Ferry: (617) 227-4321

Senior Citizens/Transportation Access Passes: (617) 222-5976

Deaf or Hard of Hearing: TTY (617)-222-5854

Elevator Update Line: (617) 222-2828

The Ride Program: (617) 222-5123, (617) 222-5415 TT

Accessibility Hotline

Elevator/Escalator/Lift Updates
617-222-2828

Mailing address:

MBTA
10 Park Plaza, Suite 3910
Boston, MA. 02116


 

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